quality
Student Feedback
& Complaints
Student voice shapes the institution. Whether you have a small suggestion or a serious concern, we want to hear it, and we commit to responding.
Everyday Feedback Channels
- Talk to your lecturer or Personal Academic Tutor. The quickest route for most day-to-day concerns.
- Class representatives. Every cohort elects representatives who carry collective feedback to programme committees.
- Module evaluation surveys at the end of every taught module.
- End-of-semester and annual surveys covering teaching, support services, and overall experience.
- Student representation on the Board of Academics and programme committees.
Formal Complaints
- Stage 1. Informal Resolution. Students are encouraged to attempt informal resolution by speaking directly to the person concerned or to the relevant Head of Department.
- Stage 2. Formal Complaint. Submit in writing to admission@mcm-college.com. Acknowledged within three working days; investigated within twenty.
- Stage 3. Internal Appeal. If unsatisfied with the Stage 2 outcome, lodge an appeal with the Head of Institution at head@mcm-college.com. Reviewed by an independent panel.
Academic Appeals
Appeals against academic decisions follow a separate procedure set out in the Complaints and Appeals Procedure document. Academic appeals must be submitted within fifteen working days of the decision.
Confidentiality and Non-Retaliation
All feedback and complaints are handled in confidence. No student will be disadvantaged for raising a concern in good faith.
Contacts
Module concerns: your lecturer or Personal Academic Tutor
Quality and formal complaints: admission@mcm-college.com
Appeals: head@mcm-college.com
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